Evolving communication services, proliferating cloud-based functions, emerging virtual services, and new business models inspired by the Internet of Things all share two indispensable requirements: the business processes and systems for operationalizing and monetizing every new product and service capability they enable.

The Operations & Monetization (O&M) functions, known previously as a service provider’s OSS and BSS environment, are responsible for the support of new and existing communications services, monetization of complex partner-based services, and management of operational resources.